Keys, wallet, phone, top hat, silver-topped walking cane… damn? Where’s the venue? Do they have a cash machine? What time are the bands on?

We’ve collected answers to all the questions you’ve been asking and have shared them here. If you want to know about group discounts, what time to arrive (8pm!), what time the acts are on stage, what to do if your tickets haven’t arrived, or whether there’s disabled access, the answer is to be found within. Read on!

Q: What time should we arrive?

A: 8pm, or as close to 8pm as you can manage. There is entertainment across multiple rooms from early in the evening, and if you don’t arrive early you will miss some key parts of the show.

Q: I can’t make it until late. Will I still get in?

A: Yes; doors will be open all night, though we do strongly encourage guests to turn up early. If you haven’t yet bought a ticket and you arrive after midnight, you can buy them at the reduced rate of £15.

Q: What time does the night finish?

A: 3am.

Q: Can I buy tickets on the door?

A: Yes; tickets on the door will be £20 each. (We recommend you book in advance for a discount.) From midnight, tickets will be available at the reduced rate of £15 each.

Q: What time are British Sea Power on?

A: We don’t reveal stagetimes for our artists until doors open, as we want you to experience the many wonderful bands and vaudeville acts playing White Mischief all night. But (at the band’s request) British Sea Power are playing early so that most of their fans will have a chance to catch the last train home. We’d advise dedicated fans to be in the main stage Earth Room by 21:00 if they want to bag a good spot from which to see the band.

Q: We are a large group of people. Can we get a discount?

A: Yes – please contact us to discuss discounts for large groups.

Q: Where is the venue?

A: Click here to read the full address with a Google map and link to further information

Q: I’m not dressing up – will I still get in?

A: Yes. Though we encourage people to dress up (even your best shirt / new dress / fancy hat is a start!), it’s certainly not compulsory and we don’t turn people away for not dressing a certain way.

Q: Are there age restrictions?

A: Unfortunately the venue has designated tonight as over-18s only; please bring photo ID such as driving licence.

Q: Is there wheelchair / disabled access?

We are sorry to say that there are access difficulties at Scala, though the venue and its staff will do their best to help, and we will be glad to offer disabled guests access to our balcony which is a prime viewing spot. For full details check Scala’s access page.

Q: My ticket/s haven’t arrived. What do I do?

A: Do not fear as there are still ways to get you in if you act fast. First of all contact us (being sure to include your booking reference number, address and date of ticket ordering.) Secondly call your ticket retailer (which will be either TicketWeb or SeeTickets), phone them up, and explain the situation. In most cases they will authorise the tickets to be picked up at the will-call window.